Privacy Policy

1. Introduction

Echo me ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered transcription service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and billing information when you create an account
• Audio Content: Audio and video files you upload for transcription
• Communications: Information you provide when contacting our support team
• Payment Information: Credit card details and billing address (processed securely by our payment providers)

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Small data files stored on your device to enhance your experience

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our transcription services
• Process your audio files and generate transcriptions, translations, and summaries
• Process payments and manage your subscription
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Improve our AI models and service quality (using anonymized and aggregated data only)

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Audio Files: Automatically deleted 30 days after processing, unless you choose to retain them
• Transcriptions: Retained until you delete them or close your account
• Account Information: Retained for as long as your account is active
• Usage Data: Retained for up to 2 years for analytics purposes

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with SOC 2 Type II compliance

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@transcriptai.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze how our Service is used
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@transcriptai.com
Data Protection Officer: dpo@transcriptai.com
Address: Echo me, Inc.